Welcome to Floral Haven Store’s FAQ! We’re delighted you’re here to cultivate beauty in your garden. Below you’ll find answers to our most common questions about our specialty plants, shipping practices, and gardening guidance.

About Our Plants

What types of plants do you specialize in?
We specialize in hardy, eco-friendly plants that thrive with care. Our collection includes:
  • Drought-resistant varieties (cacti, succulents, desert landscaping plants)
  • Pollinator-friendly plants (milkweed, coneflower, hummingbird mint)
  • Deer-resistant perennials
  • Flower bulbs (daffodils, crocus, allium)
  • Cottage garden favorites and flowering vines
Are your plants suitable for beginner gardeners?
Absolutely! Many of our plants like yarrow, tickseed, and sea thrift are low-maintenance and perfect for beginners. Each order includes detailed planting guides tailored to your climate zone to help your garden thrive.
Do you offer plants that attract butterflies?
Yes! Our “Butterfly Plants” collection features nectar-rich varieties including milkweed (essential for monarchs), coneflower, aster, and sulphur buckwheat—all carefully selected to create pollinator havens.

Ordering & Shipping

Where do you ship?
We ship worldwide from our Albuquerque nursery, excluding certain Asian countries and remote regions where plant import restrictions apply. During checkout, our system will confirm if we can deliver to your location.
What are my shipping options?
We offer two eco-conscious shipping methods:
  • Standard Shipping ($12.95): Via DHL/FedEx in 10-15 business days after processing (ideal for time-sensitive plantings)
  • Free Shipping: For orders $50+ via EMS in 15-25 business days (perfect for budget-conscious gardeners)
All orders require 1-2 days for careful processing and packaging.
How are plants packaged for shipping?
We use sustainable packaging including:
  • Biodegradable plant-based wraps
  • Breathable cotton bags for bulbs
  • Shredded recycled paper instead of plastic peanuts
  • Moisture-retention systems for live plants
Some drought-resistant varieties actually benefit from slightly longer transit times, allowing natural dormancy before replanting.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Can I create an account to track my orders?
Currently, we don’t require accounts for purchases, but you’ll receive tracking information via email for all orders. We’re cultivating an account system for future growing seasons!

Returns & Guarantees

What if my plants arrive damaged?
While rare (like desert rain!), we offer 15-day returns from delivery date. Contact our garden specialists at [email protected] with photos of the issue—we’ll help nurse your garden back to health with replacements or refunds.
Can I exchange plants after receiving my order?
Due to the living nature of our products, we can’t process direct exchanges. We recommend returning unwanted plants within 15 days (following our return instructions) and placing a new order for your preferred varieties.

Still have questions? Our gardening specialists are happy to help! Contact us at [email protected] or write to:
Floral Haven Store
4017 Byrd Lane, Albuquerque, US 87123

Happy gardening from our nursery to yours!