Welcome to Floral Haven Store! These Terms and Conditions outline the rules and guidelines for using our website and purchasing our pollinator-friendly plants, just as we carefully outline the growing conditions for each of our garden treasures.

1. Introduction

By accessing florashoppeus.com and making purchases from Floral Haven Store (“we”, “us”, or “our”), you agree to these Terms and Conditions in full. If you disagree, please refrain from using our website.

2. Our Garden Community

Target Audience

Floral Haven Store cultivates relationships with gardening enthusiasts who value:

  • Pollinator-friendly and drought-resistant plants
  • Cottage garden aesthetics and native species
  • Eco-conscious landscaping solutions
  • Quality bulbs and perennials for seasonal planting

Website Style

Our digital nursery reflects the same care we give our plants:

  • Informal yet knowledgeable tone
  • Plant-focused educational content
  • Seasonal gardening inspiration
  • Clear growing information for each variety

3. User Obligations and Responsibilities

As a valued member of our gardening community, you agree to:

  • Provide accurate personal and payment information
  • Check local regulations regarding plant imports before ordering
  • Understand that live plants have specific growing requirements
  • Use products only for their intended horticultural purposes
  • Not reproduce or redistribute our proprietary plant information

4. Products and Services

Plant Characteristics

We specialize in:

  • Pollinator-friendly perennials (milkweed, coneflower, etc.)
  • Drought-resistant species (cacti, succulents, buckwheat)
  • Deer-resistant varieties
  • Bulbs for seasonal color (allium, crocus, daffodil)
  • Cottage garden favorites and native plants

Important Notes

All plants are living organisms that may vary slightly from website images. Growth results depend on local conditions, planting techniques, and care. We provide detailed growing guides with each order to help your garden thrive.

5. Ordering and Payment

Order Process

Your gardening journey with us grows as follows:

  1. Select your plants and complete checkout
  2. Receive order confirmation via email
  3. Our specialists hand-pack your order within 1-2 business days
  4. Receive shipping notification with tracking

Payment Options

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Shipping Information

Service Cost Carrier Delivery Time
Standard Shipping $12.95 DHL/FedEx 10-15 business days after dispatch
Free Shipping Free (orders over $50) EMS 15-25 business days after dispatch

International Customers: We ship globally except certain Asian and remote regions. Some countries restrict live plant imports – please check your local regulations before ordering.

6. Returns and Refunds

Our Return Policy

Just as plants have different needs, our return policy varies by product type:

Returnable Items (within 15 days)

  • Unopened gardening tools and accessories
  • Unused hardgoods in original packaging

Non-Returnable Items

  • All live plants (butterfly plants, cottage garden plants, etc.)
  • Flower bulbs that have left our nursery
  • Personalized items
  • Opened seed packets or planted items

Return Process

  1. Contact us within 15 days at [email protected]
  2. Wait for return authorization (2 business days)
  3. Repack items securely in original packaging
  4. Ship to: Floral Haven Store Returns, 4017 Byrd Lane, Albuquerque, NM 87123 USA

Important: Customers are responsible for return shipping costs unless the return results from our error. We recommend using trackable shipping methods.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us immediately with photos at [email protected] so we can cultivate a solution.

7. Intellectual Property

The Floral Haven Store cultivates unique content:

  • All plant descriptions, photos, and growing guides are our copyrighted property
  • You may not reproduce our content without permission
  • The Floral Haven Store name and logo are trademarks

8. Limitation of Liability

While we nurture every order with care, Floral Haven Store shall not be liable for:

  • Plants that fail to thrive due to local growing conditions
  • Customs delays or confiscations of international orders
  • Incorrect planting or aftercare by the customer
  • Acts of nature during transit (extreme temperatures, etc.)

9. Governing Law

These Terms shall be governed by the laws of New Mexico, USA. Any disputes shall be resolved in the state courts of Bernalillo County.

10. Changes to Terms

We may update these Terms as our business grows. The current version will always be posted on our website with the effective date.

Contact Us

For questions about these Terms or any gardening needs:

Email: [email protected]
Mail: Floral Haven Store, 4017 Byrd Lane, Albuquerque, NM 87123 USA

Thank you for helping us cultivate a greener world, one garden at a time.